Food supplement. Not a medicine. Distributed by Skeletaluomoveme Pty Ltd, Sydney, Australia.

Refund & Returns Policy

Last updated:

1. Returns Window

You have 14 calendar days from the date you receive your order to request a return or refund. This applies to all orders delivered within Australia, in accordance with the Australian Consumer Law and Directive 2011/83/EU (Consumer Rights Directive).

2. Eligibility for Refund

Your product is eligible for return and full refund if:

  • The product is unopened and unused
  • The product is in its original packaging
  • The return is requested within 14 days of receipt
  • The product has not been damaged by you

3. Non-Returnable Items

The following items cannot be returned:

  • Opened or partially used supplements (food safety)
  • Damaged products due to customer mishandling
  • Products returned after 14 days

4. How to Request a Return

To request a return:

  1. Contact us at +61 2 9456 1234 or info@skeletaluomoveme.world
  2. Provide your order number and reason for return
  3. We will provide return shipping instructions
  4. Ship the unopened product back to us (prepaid label will be provided)
  5. Upon receipt and inspection, we will process your refund

5. Refund Processing

Once we receive and verify your return:

  • We will inspect the product to ensure it is unopened and in original condition
  • If approved, we will initiate a refund to your original payment method
  • Refunds typically process within 5-10 business days
  • Return shipping cost is covered by us

6. Defective or Damaged Products

If your product arrives damaged or defective:

  • Contact us immediately with photos of the damage
  • We will arrange a replacement or refund without requiring the item back
  • All costs will be covered by us

7. Money-Back Guarantee

If you are unsatisfied with Nuvo Life Energy for any reason within 14 days, you may return the unopened product for a full refund, no questions asked.

8. Changes to Orders

If you wish to change or cancel your order before it ships, contact us immediately. Once your order has been dispatched, returns follow the standard 14-day policy.

9. Refund Method

Refunds are issued to your original payment method. If you paid cash on delivery, refunds will be processed via bank transfer to an account you provide.

10. Contact Information

For returns and refund inquiries:
Phone: +61 2 9456 1234
Email: info@skeletaluomoveme.world
Hours: Monday-Friday, 9am-5pm AEST

11. Compliance

This refund policy complies with the Australian Consumer Law and provides rights that cannot be excluded. These rights are in addition to any other rights or remedies you may have under Australian law.